Launch of the new Shared Service Center (SSC) at AUCA

August 21, 2015

“The Shared Service Center (SSC) is a place where all problems of students, faculty, and staff will be solved. In short, the Shared Service Center is the best friend of a student,” director of the SSC, Taalaibek Shaiimkulov says. Students can pose any questions related to offices such as the Registrar, Admissions, Information Technology, Human Resources, Student life, Career Planning, and all the others.

The main goal of the Center is to optimize staff’s time through the clear decision of existing issues of students, faculty, and staff. The director of the Shared Service Center said that if a student previously had to go to different departments to solve certain problems, now it can be done in one place.

“It may seem that we take the work of other departments, but in fact we help them in their work with students,” Mr. Shaiimkulov says. The SSC will collect all the requests, send them to the appropriate office, and then the solution is transferred to a student.

The work of the Center will be carried out in the three stages. The first stage begins at the entrance to the Center where students will be met by the stewards. Near the entrance, the terminals will be installed where, with the help of ID cards, students can access their personal accounts. The KICB card contains all the information about students, faculty, and staff. Once a student is enrolled in the system, he or she can choose the category applicable to the issue or problem. Each category is divided into subcategories for more detailed solutions. When a student selects his or her category and presses the “finish” button, the request is sent to the Shared Service Center.

“On the main screen at the entrance to the Center will be shown the total number of requests, or as we call them ‘tickets,’” the director of the Center says. If the stewards cannot answer the student's question, then it is sent to the agents – the second line. If the issue is specific and requires in-depth study, the agents send the student to the three experts specializing in Admissions and Registration, Information Technology, and Human Resources.

More detailed information about what the Shared Service Center is and how to use it will be available on the AUCA website. In addition, the Center will distribute brochures and conduct presentations for students, faculty and staff.

If a student is unable to come directly to the Center, he or she can send an email with a request. “Also on the site will be installed the function of feedback. If a person has no ID card or has no opportunity to go to the university, he or she may request it through the site,” Mr. Shaiimkulov says.

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